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Optional extension of CRM and Customer Automation, also available independently where your existing systems are suitable. We assess native automation and your current subscriptions before recommending Zapier, Make or n8n. You do not need all three.

Agency fees are in AUD, including GST, subject to confirming tax treatment before quotation. One business/brand and one approval owner per engagement. These are alternative tiers. A workflow is one trigger-to-outcome process; separate triggers count separately. Supported connector actions, no-code transformations and lookups for the business outcome count as business-action nodes; separate branch actions count toward the total. Business routing uses the stated decision allowance. Required duplicate/failure/retry/stop controls are included in the fixed fee outside those business-node/decision counts, but may consume provider usage. App limits count distinct business systems, excluding the automation platform; extra accounts require explicit quotation. Vendor tasks, credits and executions are different usage measures, paid separately.

Each setup includes process/field mapping, supported connectors, duplicate and failure controls, synthetic tests, client UAT, a written handover/manual fallback and proposed 14-day delivered-work support. Essential includes one revision round and 30-minute handover; the other tiers include two rounds and 60-minute training. The coordinated tier adds an operator exercise. Plan, volume, access and capacity must fit before a fixed quote is accepted. No delivery date is promised here.

Optional care: Essential Care A$165/month for up to 1 workflow and 1 total hour; Operations Care A$330/month for up to 3 workflows and 2 total hours; Extended Care A$660/month for up to 5 workflows and 4 total hours. Each includes one monthly health check and usage/error summary within its total time; small adjustments use only remaining time. The required check/report must fit the allowance before care is accepted; no minimum adjustment time is guaranteed. No continuous monitoring or 24/7 response. Care is separately agreed, starts after included support and never duplicates existing CRM care for the same work.

Optional assessment: A$264 including GST for up to two total hours: one 45-minute meeting plus review/recommendations for one process and up to three app/plan checks. This is separate from the free introductory call and does not include a build. Custom integrations remain by written quote; A$132/hour applies only where agreed.

Existing CRM reminders, native website connections, messaging sequences and other purchased routing are counted once. These prices cover only incremental scope. No requirement to buy base CRM where the existing system is already suitable.

Extra costs: client-selected software plans, connector/API entitlements, hosting and metered usage are paid directly to vendors. Custom code/APIs, migrations, two-way conflict resolution, multiple automation platforms, self-host installation/administration, AI agents and customer sending/publishing/payment actions are excluded from the starting tiers and require separate scope and readiness checks.

Workflow booking terms — subject to written agreement

• Setup and assessment payment amounts, stages and due dates will be agreed in the written quote before work starts. No deposit percentage or fixed payment split applies unless expressly agreed in writing. Work begins only after the agreed prerequisites and payment conditions are met.
• Proposed acceptance: five business days to accept or identify unmet agreed cases; silence is not acceptance. Correct/retest in-scope defects. Included support is proposed for 14 calendar days from the day after written acceptance/handover and approved activation where applicable; record dates and preserve statutory rights.
• Optional care is separately agreed after support, monthly in advance, payable within seven days, with no longer minimum term. Cancellation received before the next period prevents renewal; acknowledgement is confirmation, not a condition. Exact support channel/hours, dates and renewal arrangement must be agreed.
• Proposed unused care time expires only if agreed and the agency was available; agency-caused non-delivery requires a reschedule, credit or refund. Reconcile completed agency work and refund unearned agency fees on cancellation, subject to applicable rights. Vendor bills/refunds stay directly with the vendor; no agency pass-through or deduction.
• Written approval precedes scope changes, additional spend and live activation. Client owns accounts/data; handover, monitoring responsibilities, access removal, usage limits and data handling are documented. No blanket non-refundable deposit, deemed acceptance or automatic overage.

These workflow terms require professional review and express inclusion in your written agreement; publication is not acceptance or an override of other package terms. See our terms and notices.

Status: preparing; testing required on the selected platform and plan. These options do not expand the current CRM-first pilot or open paid bookings. Payment stages, acceptance, cancellations, recurring arrangements and support dates are draft choices requiring agreement and professional review before sale. Workflow Automation tier prices are unchanged; the no-discount CRM policy is separate. Full workflow terms are available in our terms and notices.

All agency fees below are proposed in AUD including GST, subject to confirming business/GST status before quotation. These are optional, separately agreed services; base package fees and existing content quantities are unchanged.

Website care requires supported software, access and a provider that supports the agreed backup/recovery process. Backup storage, licences and hosting are extra. One hour is the total monthly care allowance, not an additional hour of fixes. Continuous monitoring, emergency recovery, malware remediation, unsupported systems and major upgrades are separate. If recovery testing is unsupported, resolve the dependency before accepting care; do not imply recovery was verified.

Review requests and responses require approval and suitable permissions; no purchased reviews, rating guarantees or selective requests based on likely sentiment. Sending fees and messaging licences are extra. Existing CRM or Email/SMS workflow work is counted once rather than charged again.

Call attribution is for routing and source measurement; call recording, transcription, AI analysis and live answering are excluded. Number rental, calls, usage, connectors and provider subscriptions are extra. Number availability, routing and attribution must be tested before launch.

Status: all new add-ons are preparing; provider compatibility, permissions, workload, end-to-end delivery and cost controls require verification. No add-on is automatically activated, billed or represented as ready. These are agency-set draft prices, not market benchmarks or validated margins.

Before signing, one itemised scope assigns every asset, connection, reminder, report, meeting and care task to one fee line. Reusing a completed item is not a second build charge. A new adaptation or additional workflow is priced only after its incremental scope is agreed. Do not add the full automation tier or CRM base solely because another purchased package needs an already included native connection.

CRM care, automation care, chat/AI care and reputation/call-attribution checks must list their actual covered assets and total time. Shared checks, reports, communications and meetings are counted once; combined care is quoted for the incremental workload rather than automatically stacking every monthly fee. Setup-only work includes agreed handover responsibilities; ongoing agency operation is not implied.

Organic website corrections cover content/layout corrections. Website care covers supported maintenance and recovery checks. If the same fix belongs to both, allocate it once; neither replaces defect remedies for agreed delivered work. A paid assessment is not automatically required before every setup; reused discovery is removed from later scoped effort, and any assessment credit is explicit.

A video sales letter, or VSL, explains one offer and invites an enquiry. Filming, actors, paid stock/music, external voiceover and custom animation are separate. Placement within an already purchased organic funnel build is included; a new standard page outside that scope is A$330. Extra tracking/integration complexity requires a quote.

We specify quantities, formats, length, revisions and approvals; unlimited production is not included. Assets can be shared across packages without paying twice for the same production. Illustrations and simulations are labelled where needed. Rights for stock/AI-assisted assets and permission for likenesses/voices are agreed first. Content is checked for accuracy, brand fit and unsupported claims before release. Production capabilities still require demonstration and delivery checks.

We assess your existing tools first and use them where they support the agreed scope. If another tool is needed, we explain suitable options and costs; you choose the provider and whether to subscribe. You subscribe in your own name and pay vendors, advertising platforms and software providers directly using your own payment method. We do not resell software, collect or pass through vendor charges, or ask for, receive or store your card details. Vendor prices, currency, taxes and payment-provider charges require a current quote; agency fees do not include them.

For illustration, one SMS campaign to 1,000 people using two billable segments per person consumes 2,000 outbound segments, before any other provider charges. Two emails to 1,000 contacts consume up to 2,000 sends, plus welcome/other automation emails. No fixed SMS or AI unit rate is promised here.

Third-party spending needs an agreed limit and approval. Extra service work is quoted first; there are no automatic overage charges. Final payment, cancellation and unused-allowance terms will be agreed before any paid booking.

Salesforce is our primary CRM specialisation. ScalePlus, GoHighLevel, ClickFunnels and HubSpot are additional platforms under assessment; support depends on demonstrated capability, your plan and the agreed scope. Listing a platform is not a claim that its tests have passed or every feature is supported. Our own subscriptions and lifetime memberships are for our business and testing; they do not imply free client licences or permission to resell vendor services.

The same client-choice and direct-billing policy applies to organic marketing, paid advertising, email/SMS, CRM, chat, AI and optional services. You control vendor subscriptions, media budgets and renewals. Vendor cancellation does not automatically cancel our agreed agency service, and agency cancellation does not cancel a vendor subscription; responsibilities will be explicit in the written agreement.

You pay Hossain Consulting only its separately agreed agency fees through a payment provider named before payments open. Enter card details only in that provider's payment interface. We do not ask for, receive or store full card details; the provider may supply transaction references, payment status and limited billing information. We will describe the actual provider and information handling before accepting payments. Payment-provider implementation remains unverified.

Your accounts, subscriptions, advertising assets and business data remain under your control. Client work takes place in your accounts, separate from our agency subscriptions and test environments. Invite only the access required for the agreed work; do not send passwords, tokens or card details. Enter your payment details directly with your chosen vendors; we do not enter or retain them for you.

Publishing, sending, campaign budgets and live changes follow agreed approval responsibilities. AI does not independently publish, send, change accounts or spend money. Human-managed availability and response expectations are explicit, not assumed.

You receive the agreed documentation, training and support. Access is removed after the support period unless further work is agreed. Fixes for agreed delivered-work defects are handled under the support/service terms, not silently classified as paid extras. We may earn a referral or affiliate commission if you subscribe through a recommended link. We disclose the relevant relationship in writing with the recommendation and in the service agreement before you choose. You can use your existing subscription, subscribe directly or choose another suitable provider. Our recommendation does not require a referral purchase.

Hossain Consulting is led by Hemayet Hossain, a Sydney IT graduate with four Salesforce certifications. Current portfolio projects are self-directed simulations; we have no completed client engagements or client marketing results to present yet.

We distinguish working demonstrations from mock-ups and explain limitations. Reviews and case studies are optional, never a condition of fees or support, and need separate permission before publication. Rankings, lead numbers, sales and advertising returns are not guaranteed.

1. Discuss your business, current tools and one priority in a free 20-minute introductory call or by email.
2. Check fit, service readiness, access and dependencies.
3. Review a written scope with quantities, costs, timing, approvals and acceptance checks.
4. Once available and agreed, build, test and review the work together.
5. Receive the agreed handover and support; choose ongoing services separately.

Paid bookings remain closed while these terms and acceptance checks are unfinished. Your written proposal must confirm:

• Setup payment stages and the date recurring services start.
• Any minimum term, renewal and cancellation notice.
• Whether unused monthly content or care allowances expire or carry forward.
• Delivery milestones after access and materials are received; delivery dates require written agreement.
• Approval turnaround, revision deadlines and how delayed feedback or paused work affects the schedule and billing. State revision rounds for paid-ad and CRM setup, standalone chat/AI and care add-ons where not already quantified; no unlimited revisions are implied.
• Itemised agency fees and separately approved provider plans, media and usage budgets.
• Written delivery/acceptance cases, who signs off and how in-scope defects are corrected/retested; silence is not acceptance or live approval.
• Start/end dates for included support and optional care, support channel/hours, escalation and monitoring owner. No automatic recurring enrolment or overlapping charge for included support.
• Fair handling of work already completed, unearned agency fees, delayed approvals, provider outages and client-caused changes; vendor payments/refunds remain directly with the vendor.
• Ownership/licences for delivered copy, designs, configurations and pre-existing/stock/AI-assisted assets; permitted handover/export formats and any separately scoped transition work.
• Data fields/purpose, necessary delegated access, approved processing locations/providers, execution-log redaction, retention/deletion and access removal. No credentials or customer records in public evidence.

These decisions remain pending review for the core packages, care add-ons and production extras; no default minimum term, payment schedule or cancellation rule is implied. The separate workflow section proposes specific terms for workflow engagements only. Do not treat those options as automatically accepted or extend them to every service. Confirm quote validity, billing-period definition, rate changes, expiry/rollover and dispute handling in the final agreement; preserve applicable rights and existing commitments.